After Hours — Terms & Cancellation Policy

Last updated: July 2026

By booking an event with After Hours ("we," "us," "our Caterer"), you ("Client," "you") agree to the following terms.

Deposit & Payment

  • A deposit is required to reserve your date. The deposit amount is shown at the time of booking and is applied toward your total event cost — it is not an additional fee.

  • Your remaining balance is split into two payments: 50% due 7 days after your booking is confirmed, and the final 50% due 14 days before your event. Invoices for each will be sent to you in advance of their respective due dates.

  • Add-on or guest count changes can be requested up until 3 days before your event.

  • Payment can be made via the invoice provided (online, by card or bank transfer) or by check.

  • A late fee of 10% of the outstanding balance (capped at $1,500) applies to any payment not received by its due date, with interest accruing at 5% per month thereafter until paid in full.

Cancellations

  • Within 24 hours of booking: your deposit is fully refunded, no questions asked.

  • More than 14 days before your event: your deposit is forfeited (non-refundable), with no further charge.

  • Within 14 days of your event: your deposit is forfeited, and you will additionally be responsible for 50% of your remaining balance, reflecting ingredients, staffing, and other costs already committed on your behalf.

  • If we cancel your event for any reason, you will receive a full refund of all payments made, and we'll offer you a 25% discount and priority booking on any future event booked within the next 3 months.

Your Menu

  • Menus are built around what's freshest and most abundant at the time of your event. We make every effort to honor your selected dishes exactly as chosen — occasionally, seasonal or supply availability may call for a minor ingredient substitution close to your event date. We'll always let you know in advance of anything significant.

  • Allergies and dietary restrictions should be communicated to us as early as possible, and no later than 14 days before your event. We'll make every reasonable accommodation, but cannot guarantee full accommodation for restrictions communicated after this window, or for information not provided to us at all.

Kitchen, Equipment & Tableware

  • We provide: the food, our chef's cooking tools and equipment, and service staff.

  • You provide: access to a usable kitchen space for prep and cooking, along with dinnerware, glassware, flatware, serving pieces, tables, chairs, and linens — unless you've added our Disposable Dinnerware or Rental Coordination add-on, in which case we cover the items included in that add-on.

  • Please let us know about your kitchen setup and available equipment at the time of booking. If your space has limited kitchen access (for example, an outdoor or partial setup), we'll work with you in advance to plan the menu and equipment accordingly — this may involve an additional charge if supplemental equipment is required.

Guest Count

  • The guest count confirmed at booking is your guaranteed minimum. This minimum may not be reduced after booking, and you will be billed for it regardless of actual attendance on the day of your event.

  • Additional guests can be added — please let us know as early as possible, and no later than 3 days before your event, so we can plan accordingly.

Alcohol Service

  • Our staff may serve alcoholic beverages at your event. We do not sell alcohol or charge for its service — any alcohol served is supplied by you, the Client.

  • All alcohol service complies with applicable Massachusetts state law and federal law. Our staff serving alcohol hold all legally required certifications and permits.

  • Our staff reserve the right to refuse service to any guest who appears intoxicated or who is under the legal drinking age.

Service Area

  • Our standard service area is within 25 miles of Great Barrington, MA. Events between 25–150 miles from Great Barrington are welcome, with an additional mileage charge of $0.725/mile beyond the first 25 miles, confirmed exactly in your invoice.

  • Events beyond 150 miles are handled through our Custom experience — please reach out directly to discuss.

Liability & Insurance

  • We are responsible for the quality and safety of the food we provide up to the time it is served. We are not liable for issues or claims arising after food has been served.

  • A Certificate of Insurance (COI) is available upon request and is typically provided as part of your booking confirmation.

  • You are responsible for the conduct of your guests and for any damage to property caused by your guests during the event.

Photography

  • We may photograph food and event setup for our own marketing and portfolio use. If you'd prefer we not do so at your event, just let us know in advance and we'll respect that.

Changes to Your Event

  • Any changes to your event details (timing, location, guest count beyond the guaranteed minimum) must be mutually agreed upon and may incur additional charges.

Unforeseen Circumstances

  • Neither party is responsible for failure to perform due to circumstances beyond reasonable control — including severe weather, natural disaster, or other genuine emergencies. In such cases, we'll work with you in good faith on rescheduling or an appropriate resolution.

Questions

If anything here is unclear, or you'd like to discuss any part of this policy before booking, reach out any time at kevin@afterhours-global.com — we're happy to talk it through.

This page, together with your booking confirmation, constitutes the agreement between you and After Hours for events booked through our online booking system. For Custom-tier events, a separate signed agreement will be provided.